Questions About our Website and Products
Questions About Shipping and Canada Post
1. The package was put into the wrong mailbox, OR
2. Sometimes postal workers will scan all of their day’s packages ahead of time and this will cause their packages to show as “delivered” but then still have to spend the day actually delivering them.
If you do not receive your package within 2 days of the expected delivery date, please let us know and we will file a trace with the Post Office. Canada Post will investigate and this may take up to 5 business days. If the package is located, it will be shipped to you and you will receive it within a few days. If for some reason, it can’t be recovered by them, we will happily send you a one time replacement package (for up to $125) at no cost to you.
The Canada Post investigation to trace your package involves them contacting the addressee to see how they generally receive their mail and to properly understand if all avenues have been checked in regards to the receiving of packages. In other words, checking with a front desk, security or mail room or community mailbox or even around the property to see if the package was left in a secure area or mailbox attached to a home.
EXPERT CUSTOMER SUPPORT
Still Have a Question?
Our customer support team is always happy to answer any questions you may have about the strains and products that we offer. We know our products inside and out, and are confident that we can make the buying process as streamlined and simple as possible for you.
Reach out to us, and you’re guaranteed to get a response from our team withing 24 hours. We’ll even add you to our list, so you’re the first to know about important product releases and promotions!